Complaints handling procedure

We take our clients feedback very seriously and would like to know if any treatment or care has not reached your expectations.

In this event we ask that you do talk to us, as we would like to know, so we can improve our service. An appointment can be made for you to raise your concerns with the staff member involved or the owner of the practice Colin Carrall-Wilcocks.

If for any reason you would feel more comfortable not raising your concern with us directly you can speak to the Veterinary Client Mediation Service on 08450405834